2 December, 2021

Top Global VoIP Trends to Watch Out in 2021

Voice over Internet Protocol, or VoIP, has evolved to grow in popularity over the last few years. The way businesses communicate with their customers and employees is made just as easy to call someone next door on the other side of the world

And it was all because of the VoIP trends that are headed for 5G adoption, UCaaS growth, and increased AI usage.

To see whether your company is harnessing this technology to its full potential, it’s important to follow VoIP industry trends.

Regardless of size and scope businesses can take advantage of these industry shifts in the coming years and maximize their investment in this technology.

But of course, before reaping the benefits of VoIP innovations, you must first understand some of the VoIP trends to watch for 2021 and beyond.

Immense Growth of UCaaS

Cloud phone systems are more cost-effective for businesses rather than maintaining in-house networks with the use of internet accessibility. And due to that,

The UCaaS market is estimated to hit 24.8 billion USD by 2024.

With UCaaS, businesses have quick access to their data, audio, and video communication through any internet-ready device and can also focus on critical business functions.

Furthermore, cloud-based UC platforms are scalable and less probable to be obsolete. Besides that, since everything is stored on the cloud, business continuity and disaster recovery are much easier. 

Rise of Mobile Unified Communications

Mobility has opened up new opportunities for businesses, in terms of optimizing productivity and efficiency. Therefore, companies are seeing mobility as a factor to succeed in their respective industries. In fact, it is touted that the pandemic effect has vastly resulted in the demand for mobile solutions.

Mobile VoIP market is projected to reach 183.7 billion USD by 2027, as per industry reports.

With the launch of 5G networks, investments are being made in the mobility solutions of VoIP systems and the functionality of mobile VoIP systems is projected to increase.

Businesses will take more advantage of this mobile set-up since several VoIP providers now offer embedded app support systems and more professionals will soon adopt app-based virtual numbers for team meetings, business calls and conferencing.

Decline of Analog Telephone Systems

The gradual demise of the traditional landline phone system has led the businesses to try and accommodate their customers using different channels. And this demand for a holistic way to communicate with people has created the way for more sophisticated VoIP platforms.

And therefore, in the coming years, businesses will start investing in these systems that can SMS, email support, phone calls, chat, video calls, and social media.

Adoption of VoIP systems in Major Industries

The demand for VoIP systems has gone beyond office and business purposes. Education, telehealth and Banking sectors are seeing the value of VoIP in managing unified communications within their structure to enhance online communications.

For instance, in schools, it serves as a platform for class collaborations and also used to conduct classes like seminars without having to meet physically.

The education VoIP market is expected to grow over 18% with the use of IP phones and mobile applications. It will be more prevalent in the future as the demand for mobility rises every day.

Contending with Video Chat services

VoIP service providers are engaged in a steep competition with video chat communication service providers such as Facebook Messenger, FaceTime and other mobile phone services.

Therefore, to contend with the industry’s stalwarts, VoIP service providers are improving their platforms in terms of technology.

For instance, the VoIP solutions are proficient in supporting various communication networks and allow you to no longer rely on different platforms for business communications.

On the other hand, VoIP solutions can integrate with video chat services and lets you seamlessly use both services to your advantage. 

Merger of VOIP with WebRTC

WebRTC augments the VoIP experience by providing instant calls and live video support. It also improves the peer-to-peer files swapping and direct calls from the web browser.

By combining the functionalities of a VoIP platform with WebRTC, you can easily transform the way of a company’s business communications.

Moreover, the users will no longer need extra plugins and widgets to create various business communication functions. And therefore, the merger of these two communication systems is highly expected in the near future.

Battling with security issues, Wisely!

Internet accessibility has many perks as it gives you instant access to all sorts of information as you please. Nevertheless, it has its own set of disadvantages, specifically when data is almost equivalent to currency, it will also lead you to cyber attack risks.

Moreover, there has been a 15% increase in cyberattacks worldwide in 2021 compared to 2019. Reports state that hackers are spreading malware through shared online files such as PDF and Microsoft Office files.

Hence, businesses need to ensure that their VOIP tool has robust security to combat such malwares. 

Smart Collaboration with language preferences

It’s not always easy to personalize customer experience for businesses serving their customers in different languages. Yet, more VoIP tools are now offering language recognition features that route calls to the right representatives according to language.

With CONTUS MirrorFly, for instance, you can immediately change the language by double clicking the messages.

Omni-channel support

Just like tweets, live chat messages, and emails, calls are just one part of the customer support package.

No matter what your industry is, you’ll attract and retain customers if you provide excellent service and are available to chat on your customer’s channel of choice.

VoIP tools that offer Omni-channel view of support and talk to all of your key business tools -as Mirrorfly does beautifully – are leading the way in 2021.

Assessing VoIP data for Businesses Performance

With VoIP, you will automatically get stacks of useful insights into how often you’re communicating with customers, how much time your team is spending on calls, and where you need more call centre resources.

Furthermore, ensure that your VoIP service and CRM are integrated – this will make sure that both apps have fully enhanced contact databases, are in real-time and have updated automatically.

Adoption of 5G networks in MainStream 

5G networks will allow the internet users to have increased network capacities, have a better mobile broadband connection with lightning-fast browsing speeds.

Consequently, these benefits will only enhance the adoption of VoIP, and those implementing VoIP will further expand their usage.

By the end of 2021, it is estimated that there will be 218 million 5G subscribers worldwide, it is expected to triple by the end of 2022.

Endnote

A swelling number of companies have already kick-started their campaign to experiment with new communication strategies such as mobile systems, smart assistants, and video chat services.

With the compilation of new VoIP trends for 2021, you will get a better idea on how to leverage these industry shifts to gain strategic business gains. Connect with CONTUS MirrorFly to get the best VOIP tools for your business that lets you with an easy advantage over 5G adoptions, UCaaS growth, and increased AI usage.

Virtual Event - Real Time Communication

Masilamani Murugan leads the Digital Marketing team at Contus. He is interested in strategy planning for digital marketing initiatives. He loves to be fit and is a workout freak.

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