2 December, 2021

Top 5 HIPAA Compliant Texting Apps: Benefits, Features, Tech Stacks and Solutions

The advancement of technology is enabling the healthcare industry to improve its services. Over the years, several app companies are venturing into healthcare app development. However, to streamline the vital data and extend to maintain the electronically protected health information(ePHI), laws like the HIPAA (Health Insurance Portability and Accountability Act) came into existence. HIPAA compliant Texting apps provide the opportunity to interact securely.

Healthcare messaging apps need to offer a secure sharing of ePHI without a data breach. A HIPAA compliant messaging platform for doctors and patient communication must protect the ePHI while allowing an open interaction flow among the authorized users. Moreover, the multi-platform functionality eases in developing secure messaging healthcare apps.

Thus, a telehealth messaging solution needs to adhere to the compliances and have features that allow interaction. However, hipaa compliant text messaging services are meant for doctors, medical staff, nurses, patients, insurance, and healthcare entities.

So, a digital healthcare chat app should be easy to use and at the same time possess all features essential to bring the desired results.

Now, it is time to know more about the HIPAA-compliant text message apps. 

A Brief on HIPAA Compliant Texting App

A HIPAA Compliant texting app is an application that allows doctors, medical staff, nurses to share the patient’s protected information. In such a scenario, these apps must by default comply with the HIPAA policies. Any entity(authorized user) who uses the hipaa compliant chat api solutions must practice the HIPAA policies.

Telehealth app development should have an expert team to handle the policy implementation. Presently, with the pandemic hitting hard on us, many people prefer to use healthcare apps to reach a doctor for consultation through instant texting. 

Hence, having a HIPAA Compliant texting app is a must for all healthcare providers.

How does HIPAA Compliant Messaging App Assist the Healthcare Organizations

Modern-day healthcare organizations are moving towards HIPAA compliant messaging app that provide secure messaging. Healthcare organizations gain more advantages using HIPAA-compliant messaging apps. Also, healthcare providers must realize that these apps involve a huge ePHI. Additionally, all the healthcare entities, including doctors, staff, nurses, insurance providers, and stakeholders, must adhere to HIPAA compliance.

Below is the list of the top three advantages a Healthcare Company can gain by using HIPAA compliant texting apps. 

1. Penalty-Free

The significance of HIPAA text messaging is more after the U.S legislation increased the privacy and security protection for individual’s health in 2013. At the same time, the legislation increases the penalty charges for breaches and non-compliance. As a result, healthcare organizations can attract a maximum penalty of up to $1.5 million per single violation.

2. Improves Productivity

The next advantage any healthcare institution will gain with HIPAA secure app is productivity improvement. For instance, using hipaa compliant fax app, healthcare organizations can instantly send patients’ medical reports and prescriptions. Hence, at any given time, medical staff do more tasks. Thus, productivity increases.

3. Better Service 

Healthcare institutions that use the HIPAA Compliant app development, deliver better service compared to others. While getting appointments for doctor consultation is easy with apps. As a result, connecting patients with doctors for diagnosis is faster. Hence, Healthcare institutions offer better services attracting more users.

4. Cost-Effective

By using apps, both the healthcare service provider and the patients save more money. Firstly, clinics reduce the investments in printing reports, printers, and fax machines.

Secondly, using the HIPAA text messaging apps, they create easy communication channels for staff and the patients. Moreover, patients prefer online consultation as it reduces travel time and saves the travel cost for them.

Salient Features of HIPAA compliant messaging app

A Healthcare app must be capable of providing and fulfilling the user requirement. So, any healthcare app with HIPAA compliance must by default include the below salient features.

Features to Include in hipaa compliant apps on the Patient-side 

hipaa complaint chat app

Salient FeatureNeed for the FeatureExplanation
Text Messaging Connect with Doctors and medical staff in real-timeOften, patients want to reach a doctor or medical staff without visiting in person to seek advice. In such a scenario, secure messaging serves as a connector between patients and healthcare providers. Moreover, hipaa text messaging makes this easier.
Online AppointmentsEasy to book online consultationA healthcare app should allow patients to book online appointments. By default, the app should display the free slots and available doctors’ details. As a result, by looking at the information, patients must easily book an online consultation.
Instant ChatsFor connecting over voice and video calls for better diagnosis.Sometimes, patients may need to show their current health status. Using hipaa compliant phone apps, patients can connect with doctors from their phones. However, it supports diagnosis as doctors can examine using the video chat features.
Alert NotificationsReceive appropriate communication in the form of alert notifications.Patients must get alert messages and share regular updates on the appointments. Moreover, special precautionary and next consultation information alerts must reach patients.

Features to Include in hipaa compliant apps on the Doctor-side 

hipaa chat app

Salient FeatureNeed for the FeatureExplanation
Data Sharing with CareDoctors and medical staffs exchange, share multiple PHI of patientDoctors and staff transfer protected health information using secure messaging healthcare apps. Any medical entity associated with handling ePHI must comply with HIPAA laws.
Store & Retrieve Patient’s DataDoctors should easily access a patient’s report using the app.A healthcare app that allows texting, chats must compulsorily have massive storage. Medical staff should be able to store and retrieve any patient’s data. 

Also, this lets the healthcare entities store more vital data. To maintain security, investing in good hipaa compliant chat apps can help save more.

Schedule & Send NotificationsReceive and send notifications to their mobilesA healthcare app must send the schedule, and next patient consultation alerts messages to the doctor. Any hipaa compliant phone app will be capable of acting as a reminder app for doctors’ schedules. 

Additionally, doctors can schedule alert notifications for patients.

Presence IndicatorIndicate if a doctor is available for consultingAny healthcare app should have a presence indicator. In HIPAA compliant phone apps, doctors can turn on and off to display their online/offline presence.


Build a HIPAA Compliant Texting Apps with Our Chat API!


World’s Top 5 Solution Providers with HIPAA Compliant Texting app

The Healthcare providers turn to development companies for getting the best HIPAA Compliant Healthcare apps. However, not every company can offer solutions to build HIPAA compliance app development. Thus, here is the collection of the world’s Top 5 best solutions for building HIPAA Compliant Texting apps for doctors and patients.

1. CONTUS MirrorFly

healthcare apps

CONTUS MirrorFly provides solutions to create scalable HIPAA Compliant apps for the healthcare industry. The CONTUS MirrorFly APIs allow building a real-time ecosystem within any healthcare app. Also, it supports creating a patient-centric conversational panel. Besides, it empowers a healthcare app to provide a patient’s diagnosis with VoIP calls and facilitates remote diagnosis in real-time.

Salient Features
  • It supports 1-to-1 Doctor-patient Texting
  • Send real-time notifications about the next appointment and broadcast messages.
  • Secure messaging and media file transfer of PHI using end-to-end encryption.
UI Effectiveness
  • Easy to message doctors, view receipts, and dial a video call via video consultation software
  • Ability to track a patient record globally from within the app and provide a diagnosis.

A Demo is available on request. However, to know the exact pricing, you must reach their sales.

2. SendBird 

Digital Healthcare

Using SendBird API & SDK, developing a HIPAA compliant texting service for healthcare is easier. Also, using sendbird, you can create an in-app communication for quick patient access. Additionally, with chatbots, intelligent diagnostic tools, sendbird enables developing a complete communication platform for doctor-patient interaction. Moreover, it possesses a robust, scalable chat API necessary to launch a HIPAA compliant texting app.

Salient Features
  • It supports Device Authentication on the client and server sides.
  • Offers messaging data and analytics.
  • Allows secure texting with encryption for all data and PHI using TLS/SSL. 
UI Effectiveness
  • Users get post-care experience notifications, including reminders.
  • Facilitates @mentions in the chat, media sharing, lets users receive and read receipts.

Starting price is $399/month for 5K chats.

3. Twilio

telemedicine app

By using Twilio, creating a HIPAA compliant email and messaging for the doctor-patient platform is faster. Also, it is a highly reliable network that offers a scalable and battle-tested infrastructure. Additionally, developing a HIPAA Compliant text messages service with Twilio supports personalized solutions that work on Omni channels. Using Twilio, you can build a platform that supports pre-screening appointments, follow-up and tracks the ongoing treatment.

Salient Features
  • It lets you add auto routines and FAQs in the app.
  • Sends alert notification and has prescription refill options, automated pre-appointment calls.
  • Two Factor authorization for logins.
UI Effectiveness
  • Accessible to smart calls with “Click on Call.”
  • Messaging from the Smart bots on websites is convenient.

A free demo is available. However, Twilio practices a pay-as-you-go pricing.

4. Plivo

plivo secure messaging apps

Plivo is a messaging API platform you can integrate on healthcare apps for secure messaging. Also, it is an alternative to HIPAA and texting solutions like Twilio. By using a customized sender ID for outbound messages, you can build a platform for secure texting. Moreover, Plivo offers rich messaging features such as long message concatenation, message queuing, and delivery reports.

Salient Features
  • Two-factor authentication for user login.
  • Has intelligent message encoding
  • Provides reusable templates, sticky sender and detailed debug log reports
UI Effectiveness
  • Facilitates automatic Opt-outs
  • Send and receive media, including photos, videos, and audio clips.

It complies with GDPR similar to HIPAA secure, and now pricing starts at $0.0000/message for outbound message and extends up to $0.0045/message using shortcodes. 

5. Getstream.io

build a HIPAA Compliant Chat app

Getstream.io allows you to build a HIPAA Compliant Chat app for healthcare more efficiently. Using Getstream.io, it is easy to integrate API with HIPAA Compliant text messages features into an existing healthcare app. Additionally, an app will benefit from modern texting tools such as reactions & thread follow-ups. Further, any app developed with Getstream.io will support high-quality video calls.

Salient Features
  • It provides two-factor user authentication.
  • Tracking of follow-up treatments with personalized notifications.
  • Easy deployment with 99.999% uptime SLA guarantee.
UI Effectiveness
  • Chatbots to optimize the patient’s chats 
  • Dashboard with healthcare history and diagnosis details.

Available at a startup plan at $499/mo, while their enterprise plan is custom pricing.

Get Future-Ready with HIPAA Compliant Apps – The Conclusion

Maintaining HIPAA Compliance texting is significant in Healthcare apps. While many solutions allow you to build secure texting apps, only a few enable customization. If you are looking to develop a hipaa compliant messaging platform for doctors and patients, you can choose from any white-label messaging solution provider. However, healthcare organizations must administrate the protection of protected health information at all times.


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  1. Kennady Tim Mathew Reply

    Hi, we are looking into building a telemedicine platform and we are looking for video api providers to facilitate video tele-consultations within our platform. We would like to learn more about your service/api and how we could potentially integrate in ours.

  2. Kavin Jones Reply


    I am doctor and i am planned to build a hipaa compliant chat software with white-label Chat Platform. Can you let me know what is the process to proceed further.

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