A study found that 48% of malpractice claims that are, out of 23,000 medical malpractice claims, 7,000 of them were the result of lack of proper communication among doctors, medical professionals and patients.
Successful patient care solely depends on authentic & uninterrupted communication behind the healthcare networks (Doctors, Nurses, Patients, Electronic Health Records (EHRs), Pharmacy Technician and Medical Assistant.
So, how often you speak with your doctor or Medical Consultant?
Maybe once in a week?
At least once a month?
Alas! This seems to be so shabby.
But what stops you from doing so?
Waiting in the lobby for more than 30 minutes or even in hours?
Covering quite a long distance approx 25 to 40 miles to the hospital for having a conversation with a doctor hardly not more than 15 minutes?
Probably, everything counts in.
Thus, poor communication or little communication can be blamed for the failures in the healthcare system. As technology helps to share everything right from data and enhanced how we communicate with each other, then why not the healthcare ecosystem utilize the real time communication power to streamline the healthcare chain.
Dear healthcare organizations take actions seriously, else you will end up in something worse than ever;
According to Dr. Woodson, Medical errors cause up to 400,000 deaths per year where 80% of the losses are due to miscommunication between the caregivers and patients during the transition of treatment.
It doesn’t stop with only harming patients, hospitals are set to lose $12 billion per year, i.e., approximately 2% of actual revenue.
Shortcomings That Today’s Medical Organization Encounters
HIPAA Compliant Communication in Healthcare, An Utmost Best Practice
Gaining HIPAA compliance includes modern technology and people. First foremost, to get into the play the healthcare communication app itself needs to get on with HIPAA criteria, starting from the way messages have been sent to the security check in place preventing tampering.
Let’s have a look at some of the potential components needed for HIPAA compliant chat,
1) End-to-end Encryption:
Assuring data security measures is the prioritized one when it comes to data transmission via any healthcare communication app preventing third party involvement. Thus, end-to-end encryption is the best way to ensure privacy wherein the system encrypts the data when sent from the sender automatically and decrypts it only when it reaches the recipient.
2) Accurate and Secure Transmissions:
Whenever we go for the best clinical messaging app, security is the center of attention, but have you noticed about the so-called accuracy. Yes! it is something very vital ensuring that the third-parties are unauthorized to modify any messages in any manner. This includes the other healthcare staff within the organization.
3) Complete Access:
Any HIPAA compliant healthcare communications app must have a secure login with complete control over it for the user. This guarantees a secure medical communication among the patient and the healthcare provider as it’s the only way for the user or patient to feel safe enough. Some of the organizations make the security more protected with safety layers of protection with dual-authentication measures.
Anyhow, technology can be twisted as far as security as the people using it. To be fair enough, to follow HIPAA guidelines, the healthcare organizations must train their personnel on the proper way to deal with a patient’s medical record. Therefore, they must be educated about the importance of PHI with correct sign-in protocols. This has to be so that no individual user can perform any changes on their own without administrators permission.
Now let us take this conversation deeper to bring out some insightful challenges and shortcomings that today’s healthcare organization faces.
The communication resource between healthcare professionals and patients are limited
Patients are highly engaged with day-job and running lifestyle where the patients expect access to the complicated medical information instantly. Healthcare organizations don’t have the potential medium, media channels or social interactivity to create an opportunity to share multiple sources of information on treatments and diagnosis.
Doctors are always applauded for their passion towards saving lives, but not for communicating with patients to provide the utmost care
Most of the professionals, especially doctors are strapped for the time which is major consecutive for not having an immense conversation with patients. Though patients are more accessible to online resources, they expect doctors and healthcare professionals to put one-step ahead to satisfy their inquiry instantly through clinical messaging apps or software.
Regulatory changes in healthcare communication to gain trust among the patients
Navigation of disease and treatment-related communication over digital channels is unsurprisingly not the safest strategy for organizations. On frequent changes in healthcare regulatory, transparency of information transfer to patients or other person is not applicable without GDPR and HIPAA violation on the particular medium you transfer.
Patients don’t get their own treatment records through collaborating with Nurses & Physicians
With the rise of EHRs, access to medical reports to patients is a never happening thing. Patients who access to their own records pushed to involve outdated strategy and face cumbersome method. Patients have to wait quite a long period of time and get in touch with nurses and physicians for several times to access their clinical notes. Granting access to treatment records or sharing of the clinical notes through medical messaging apps with patients improves the adherence to medication by around 60%.
Now, How to Fix the Causes of Communication Breakdowns?
So, opting for a secure online messaging platform for the entire conversation taking place between doctors and patients is the right action.
All right! A secure healthcare messaging application or a software is the ideal remedy for all the communication lacks in the healthcare ecosystem!
MirrorFly Understands Healthcare Organizations’ Every Need!
MirrorFly brings patients, doctors and healthcare professionals into a closer conversation in real-time. MirrorFly – a real-time enterprise instant messaging solution with APIs & SDKs that is customizable to any extent of features and functionalities irrespective of platforms. Moreover, when it comes to healthcare communication, MirrorFly ensures to offer every possible readymade HIPAA compliant messaging application right from Doctors to Patients, Nurses to Patients, Doctors to doctors and so on.
With some many communication possibilities, you can integrate MirrorFly’ medical messaging solution to ensure Real-time Text, Video and Voice communication with file sharing and conferencing features.
Here is what you can discover on how MirrorFly can improve communication throughout and beyond the hospitals.
Discover Diverse Communication Possibility Throughout & Beyond Healthcare Organizations’ Network
Doctor to Patient In-App Communication
- It provides crisp & clear audio while noisy construction environment.
- The solution brings doctors and patients into closer contact through a real-time clinical messaging app.
- With sharing features, enable doctors to share medical reports, X-rays to get diagnosis and treatments.
- Most significantly, doctors can improve patient satisfaction by making video calls.
- With MirrorFly Chat SDKs and APIs, you can build in-app messaging to empower patients to reach out to you in your app.
Physicians, Nurses & Patients Communication
- Right from Physicians and Nurses, patients can get the best possible care from care-givers with 24×7 messaging possibility.
- Improve the clinical communication, productivity and quality of the care from nurses with hosting video calls and messages to patients from any time with any device.
- Tracking of patients records by physicians and nurses is reduced by 72% where the care-givers can concentrate more on providing better care to patients.
Healthcare Internal Organization Communication
- With our solution, we create a communication hub for staff from lower-order to specialists within one secure medical messaging app.
- Let doctors and executives enlighten the care coordinators with video and audio conferencing
- Reduce the hospital cost by millions of dollars by creating effective communication through the healthcare messaging platform to strategize the communication flow.
HIPAA Compliance With Messaging Application
- Sustaining the value of your organizations’ information with HIPAA compatible secure messaging platform to gain the trust and reliability of the hospital.
- Reduce the administrative and paper-works of the entire healthcare organization through the sharing of files to patients in real-time
- Safeguard entire work-flow of the healthcare that is conveyed through Digital transmission with a robust security infrastructure.
- MirrorFly’s HIPAA compliant chat framework makes building in app chat fast, and easy.
MirrorFly- Everything You Need to Grow the Communication in Your Healthcare Organization
MirrorFly immensely works to innovate the best-in-class readymade healthcare messaging app to help hospitals to take full advantage of clinical communication. With a highly secure clinical platform, connect every patient, staff and doctors across the healthcare networks. Thus, today most of the savvy hospitals try to take the productivity and process of services & systems to next-level through technology establishment. With the implementation of MirrorFly’s healthcare messaging solution, every part of the communication in the healthcare industry can be streamlined to bring out maximum patient care as a result.