21 October, 2021

MirrorFly Adds HIPAA Compliance to Empower Care Providers & Patients with Secure In-App Chat and Messaging

A study found that 48% of malpractice claims that are, out of 23,000 medical malpractice claims, 7,000 of them were the result of lack of proper communication among doctors, medical professionals and patients.

Successful patient care solely depends on authentic & uninterrupted communication behind the healthcare networks (Doctors, Nurses, Patients, Electronic Health Records (EHRs), Pharmacy Technician and Medical Assistant.

So, how often you speak with your doctor or Medical Consultant?

Maybe once in a week?

At least once a month?

Alas! This seems to be so shabby.

But what stops you from doing so?

Waiting in the lobby for more than 30 minutes or even in hours?

Covering quite a long distance approx 25 to 40 miles to the hospital for having a conversation with a doctor hardly not more than 15 minutes?

Probably, everything counts in.

Thus, poor communication or little communication can be blamed for the failures in the healthcare system. As technology helps to share everything right from data and enhanced how we communicate with each other, then why not the healthcare ecosystem utilize the real time communication power to streamline the healthcare chain.

Dear healthcare organizations take actions seriously, else you will end up in something worse than ever;

According to Dr. Woodson, Medical errors cause up to 400,000 deaths per year where 80% of the losses are due to miscommunication between the caregivers and patients during the transition of treatment.

It doesn’t stop with only harming patients, hospitals are set to lose $12 billion per year, i.e.,  approximately 2% of actual revenue.

healthcare chat app problems

Shortcomings That Today’s Medical Organization Encounters

HIPAA Compliant Communication in Healthcare, An Utmost Best Practice

Gaining HIPAA compliance includes modern technology and people. First foremost, to get into the play the healthcare communication app itself needs to get on with HIPAA criteria, starting from the way messages have been sent to the security check in place preventing tampering. 

Let’s have a look at some of the potential components needed for HIPAA compliant chat,

1) End-to-end Encryption:

Assuring data security measures is the prioritized one when it comes to data transmission via any healthcare communication app preventing third party involvement. Thus, end-to-end encryption is the best way to ensure privacy wherein the system encrypts the data when sent from the sender automatically and decrypts it only when it reaches the recipient.

2) Accurate and Secure Transmissions: 

Whenever we go for the best clinical messaging app, security is the center of attention, but have you noticed about the so-called accuracy. Yes! it is something very vital ensuring that the third-parties are unauthorized to modify any messages in any manner. This includes the other healthcare staff within the organization.

3) Complete Access:

Any HIPAA compliant healthcare communications app must have a secure login with complete control over it for the user. This guarantees a secure medical communication among the patient and the healthcare provider as it’s the only way for the user or patient to feel safe enough. Some of the organizations make the security more protected with safety layers of protection with dual-authentication measures.

Anyhow, technology can be twisted as far as security as the people using it. To be fair enough, to follow HIPAA guidelines, the healthcare organizations must train their personnel on the proper way to deal with a patient’s medical record. Therefore, they must be educated about the importance of PHI with correct sign-in protocols. This has to be so that no individual user can perform any changes on their own without administrators permission.

Now let us take this conversation deeper to bring out some insightful challenges and shortcomings that today’s healthcare organization faces.

The communication resource between healthcare professionals and patients are limited

Patients are highly engaged with day-job and running lifestyle where the patients expect access to the complicated medical information instantly. Healthcare organizations don’t have the potential medium, media channels or social interactivity to create an opportunity to share multiple sources of information on treatments and diagnosis.

Doctors are always applauded for their passion towards saving lives, but not for communicating with patients to provide the utmost care

Most of the professionals, especially doctors are strapped for the time which is major consecutive for not having an immense conversation with patients. Though patients are more accessible to online resources, they expect doctors and healthcare professionals to put one-step ahead to satisfy their inquiry instantly through clinical messaging apps or software.

Regulatory changes in healthcare communication to gain trust among the patients

Navigation of disease and treatment-related communication over digital channels is unsurprisingly not the safest strategy for organizations. On frequent changes in healthcare regulatory, transparency of information transfer to patients or other person is not applicable without GDPR and HIPAA violation on the particular medium you transfer.

Patients don’t get their own treatment records through collaborating with Nurses & Physicians

With the rise of EHRs, access to medical reports to patients is a never happening thing. Patients who access to their own records pushed to involve outdated strategy and face cumbersome method. Patients have to wait quite a long period of time and get in touch with nurses and physicians for several times to access their clinical notes. Granting access to treatment records or sharing of the clinical notes through medical messaging apps with patients improves the adherence to medication by around 60%.

Now, How to Fix the Causes of Communication Breakdowns?

So, opting for a secure online messaging platform for the entire conversation taking place between doctors and patients is the right action.

Isn’t it?

All right! A secure healthcare messaging application or a software is the ideal remedy for all the communication lacks in the healthcare ecosystem! 

healthcare instant messaging software

MirrorFly Understands Healthcare Organizations’ Every Need!

MirrorFly brings patients, doctors and healthcare professionals into a closer conversation in real-time. MirrorFly – a real-time enterprise instant messaging solution with APIs & SDKs that is customizable to any extent of features and functionalities irrespective of platforms. Moreover, when it comes to healthcare communication, MirrorFly ensures to offer every possible readymade HIPAA compliant messaging application right from Doctors to Patients, Nurses to Patients, Doctors to doctors and so on.

With some many communication possibilities, you can integrate MirrorFly’ medical messaging solution to ensure Real-time Text, Video and Voice communication with file sharing and conferencing features.

Here is what you can discover on how MirrorFly can improve communication throughout and beyond the hospitals.

Build your own Healthcare Communication App with our API

Discover Diverse Communication Possibility Throughout & Beyond Healthcare Organizations’ Network

Doctor to Patient In-App Communication

  • It provides crisp & clear audio while noisy construction environment.
  • The solution brings doctors and patients into closer contact through a real-time clinical messaging app.
  • With sharing features, enable doctors to share medical reports, X-rays to get diagnosis and treatments.
  • Most significantly, doctors can improve patient satisfaction by making video calls.
  • With MirrorFly Chat SDKs and APIs, you can build in-app messaging to empower patients to reach out to you in your app.
Doctor to Patient In-App Communication
Physicians, Nurses & Patients Communication software or API & SDK

Physicians, Nurses & Patients Communication

  • Right from Physicians and Nurses, patients can get the best possible care from care-givers with 24×7 messaging possibility.
  • Improve the clinical communication, productivity and quality of the care from nurses with hosting video calls and messages to patients from any time with any device.
  • Tracking of patients records by physicians and nurses is reduced by 72% where the care-givers can concentrate more on providing better care to patients.

Healthcare Internal Organization Communication

  • With our solution, we create a communication hub for staff from lower-order to specialists within one secure medical messaging app.
  • Let doctors and executives enlighten the care coordinators with video and audio conferencing
  • Reduce the hospital cost by millions of dollars by creating effective communication through the healthcare messaging platform to strategize the communication flow.
secire HIPAA Compliance chat software

HIPAA Compliance With Messaging Application

  • Sustaining the value of your organizations’ information with HIPAA compatible secure messaging platform to gain the trust and reliability of the hospital.
  • Reduce the administrative and paper-works of the entire healthcare organization through the sharing of files to patients in real-time
  • Safeguard entire work-flow of the healthcare that is conveyed through Digital transmission with a robust security infrastructure.
  • MirrorFly’s HIPAA compliant chat framework makes building in app chat fast, and easy.

MirrorFly- Everything You Need to Grow the Communication in Your Healthcare Organization

MirrorFly immensely works to innovate the best-in-class readymade healthcare messaging app to help hospitals to take full advantage of clinical communication. With a highly secure clinical platform, connect every patient, staff and doctors across the healthcare networks. Thus, today most of the savvy hospitals try to take the productivity and process of services & systems to next-level through technology establishment. With the implementation of MirrorFly’s healthcare messaging solution, every part of the communication in the healthcare industry can be streamlined to bring out maximum patient care as a result. 

Recommended Reading

1. Comprehensive Guide To Telehealth

Parthiba is a Product Marketer, helping providers of the various industries like healthcare, education, etc., to elevate their conversation value with the help of powerful communication solutions to drive better communication experience.


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  5. Thomas Mathew Reply

    I am developing a product, in that product for a module we need an application/solution for making video and audio calls. Can you share the costing of your Video calling solution on basis of Health Care sector usage

  6. Wagon Reply

    We are looking to develop a mobile app with In-app video chat feature. Can you let me know the pricing for the On-premise solution and do you provide any cloud trial account?

  7. Mona Reply

    Greetings I’m requesting for custom messenger app for Apple and Android as Below specs :
    1.chat Group chat Send and receive files images videos.
    2.voice call Person to person Group calling up to 25 persons in the same call.
    3. Video calling Person to person Group video calling up to 25 persons in the same call.
    A waiting for your caution.

  8. fdderetretr Reply

    We would like to develop an application that is IOS and Android friendly. In general, the purpose of the app is to facilitate online booking consultation services for the app users. The app should contain the following features for the service users: Login to account, logout, password reset Application for user English and Arabic browsing languages Splash screen when app is opened Search bar with specific filters (ex. By service provider, by availability) List of service providers with a profile of speciality Ratings and reviews of service providers Book consultations with service provider in person or via video/audio call in the app Book follow up consultations Service providers can upload certain documents Video call feature Audio call feature Payments (via card) Terms of use Privacy policy A separate interface would be needed for the service provider in order to manage and cancel bookings. Based on the above features, we would like to have an estimate of the approximate cost and time of developing such an app.

  9. Chirag Reply

    we have health web application asp.net mvc platform and android application. we are interested in chat, video chat and voice chat api and skd for integration in our project to start teleconsultation and telemedicine services. i want to know we can integrate your api and skd in our project or not and what price?

  10. Deepanshu Reply

    I would like to set up Virtual care for my patients to allow patient encounters though video or telephone. Send patient their notes or prescriptions etc.

  11. Nath Masturkar Reply

    Hi there,
    My healthcare company is expanding our offering to include telehealth. We are currently using Zoom Healthcare and are not impressed. We think that MirrorFly might be a great option or us and we would like to talk to someone.
    Our requirements are below:
    – Does not require another app/program to be downloaded in order to start video call
    – HIPAA compliant
    – Unique links per user (provider or appointment or patient)
    – Used in web view (we want pt to stay in our experience after tapping link)
    – Nice to have: Can customize experience or whitelist so another companies name is not present
    – Works on iPad for provider (would be great if it could be embedded into the TiaMD experience)
    – High quality video streaming (as good as zoom!)


  12. Siyed Razul Reply

    I was searching for some one to develop a chat app same like wechat and i need to integrate the payment wallet system also basically first in India from Kerala and then need to expand to outside our state please do let me know a better solution and also costing as well for the same if possible

  13. Saktheesh Reply

    i want to integrate chat between app/website user. please let me know if this service available regards

  14. Nagireddy Reply

    We require price quote for your service the followings are our requirement: – chatting, voice calls, video calls, video conferencing, group creation, broadcast, mute, block, push notification and customizability to integrate it with our features Can you explain how the pricing goes?
    kindly reply to my email thanks

  15. ronak shah Reply

    I would like to receive more information concerning how your platform could help ***** in its pathway to expand its current service scope. We are an Health Tech SaaS provider based in ********, Brazil. We are in search of full qualified video call technology providers to support us in the transformation process to adapt ******* current platform for telemedicine’s market opportunities.

  16. Antony Reply

    With our company we create a link between patients and Health Care Providers. ******** already consists of an App allowing live monitoring of patients after knee and hip arthroplasty. To help with coronacrisis we are willing the open up for everyone on the one side of the platform and for General Practioners on the other side of the platform to monitor symptoms, … . Therefore, we want to integrate video calling in our existing platform/app. What are the possibilities with Mirrorfly. If possible we want this feature asap available.

    Can you give an eye on the price?

    Best regards

  17. Ankur Parashar Reply

    We are building web and mobile APP for the Healthcare industry, We require API solution for Video & audio calling and personal chat, Please note I need to make the call from Website to Mobile APP, Can you send me the quotation or arrange a Demo for your product. Looking forward to hearing your response.


  18. Alka Yadav Reply

    Hi, my requirement is basic chat application for health care, in our app the patient can chat to the doctor by texting, file sharing, image sharing and audio sharing. No need of voice call and video call. We are a startup so price really a concern. Please provide a price details suitable for our requirement.

    Hope you reply soon
    Alka Yadav

  19. Chonghui Reply

    We are seeking a solid In-App Chatting SDK for healthcare usage. Besides the basic chatting function, we also need a booking system for doctor to schedule their available time. I am writing to you to ask if mirrorfly can fit our requirements? Thank you

  20. Kaushik Reply

    Hello Sharvin,
    Good day, We’re building a 1-on-1 messaging app for users to communicate with our coaches/counselors. Needs to be HIPAA compliant. It also requires a custom user/coach routing flow. We can build it if your API allows such type of customization.

    Thank you very much!

  21. Dilipan Reply

    Dear Admin,

    We are a telemedicine service. We have our website ready. we need a one on one video call service for our doctors so they could have video consultation with their patients. Please let us know your pricing options and services.


  22. Suganya Reply

    It’s a great researched post. It’s a next level of communication with doctor to patient , doctors to doctors & physicians via this instant messaging platform. A poor communications building a sick for healthcare industries.

  23. Vincent Reply

    Really nice ! Healthcare Industry should be aware of this. i
    I hope you do an article presenting how to implement in-app communication in existing healthcare apps

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  25. Antonio Reply

    Hey Author

    Great job here on Article. You know what?

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