20 January, 2021

Why Skype/WhatsApp Isn’t the best Tool for Doctor-patient Communication?

“An oklahoma doctor was disciplined under violation act for prescribing treatment to patients using Skype”

In today’s world of on-demand services, we demand instant response and solution for our needs. Instant messaging tools have taken over the entire communication action into the next-level. In today’s healthcare world, interactivity is turning out to be complex, though the balance between physicians and patients is less (average of 1000:1)

The Conversations are Changing and Challenging

The overall communication between physicians and patients usually doesn’t seem to happen. The gap between what the physicians have to explain and what the patients need to listen to is growing wider than we expected. Due to a lack of communication gaps between physicians and patients, the trust breaks down. 

So as to restore the trust, physicians decided to follow the trendsetter Instant Messaging tool to create better communication chances with patients at any time and anywhere

Physicians Joining Hands With WhatsApp and Skype!

People tend to communicate over the tools they’re familiar with. Skype and WhatsApp are the tools with having a lion’s share of market value when it comes to instant messaging and video calling. So physicians/doctors tend to deliver services over Skype or WhatsApp

You’ll Need To Reconsider Before Delivering Healthcare Services Over WhatsApp/Skype

The opportunity of delivering services over the instant messaging tools may seem to be overwhelming, but this creates a conundrum for doctors/physicians/healthcare professionals focusing on delivering medical services over video calling or chat over WhatsApp.

Unfortunately, Whatsapp doesn’t fill all the textboxes that are compatible with HIPAA compatibility.

Yeah, you’re right!

Doctors are legally obligated to keep all the sources of the Health Insurance Portability and Accountability Act (HIPAA). 

Reasons That Medical Professionals Should Ponder Before Delivering Medical Services To Patients Digitally

  • WhatsApp isn’t HIPAA Compliant and it can’t transmit PHI. Even though it makes use of encryption, it can’t be used as a communication tool between a doctor and patient.
  • Skype doesn’t create PHI (Protected Health Information), but it does receive and transmit PHI. Skype is not HIPAA Compliant
  • Skype for business can tend HIPAA Compliance if the Enterprise E3 or E5 packaged are purchased.
  • To comply with HIPAA, Skype for business must obtain a Business Associate Agreement (BAA) from Microsoft.
  • Skype must be configured thoroughly with parameters and security audits to prevent unauthorized access and disclosure of ePHI.
  • Access control must also be configured and applied on all the devices skype being used to prevent disclosure of patient’s information.

Therefore, from the above points, there are a large number of chances and potential for HIPAA Rules to be violated using WhatsApp or Skype for Business to deliver healthcare services to patients.   

So when it comes to HIPAA Compatible Video calling or real-time interaction between doctors and patients, Skype is undoubtedly out of the picture

Considering some other options available in the market, Enterprise Messaging solution providers like MirrorFly have the potential to include and designed specifically for the purpose of doctor-patient, physicians communication. These straightforward healthcare chat apps may prove to be a better choice for different healthcare communication possibilities

Know The Penalties To Stay Away from Violating HIPAA Rules

After all, HIPAA violations come with pretty hefty price tags ranging from $100 to $50,000 per violation or per record and with a maximum penalty of $1.5 million per year for each violation

HIPAA Penalty

So Here’s the Opportunity for Enterprise Messaging Solutions Specifically Built for Healthcare Services

Most of the messaging solution providers come with a pack of features that assist the healthcare industry in any possibility to offer the utmost experience to patients and enhance physicians to effectively treat patients. 

The in-app messaging solution makes the patients and doctors stay in the loop to offer care just beyond their offices and clinics. To summarize the overall impact of messaging solutions for healthcare communication over Skype, here’s a brief pictorial explanation.

Enterprise Messaging Solution for Telehealth

Thus, Physicians and healthcare Professionals Experience Healthier Exposure Using Enterprise Messaging Solution Built Specifically for Healthcare Industry

The old saying “Better Safe Now Than Being Sorry” applies to the approach from Skype to secure messaging solutions. When you attend to offer a professional and secure telehealth service to patients, enterprise in-app messaging solutions for healthcare are the key that comes with a package of features, comply with HIPAA compliance and saves you from HIPAA violation that comes with hefty price tags.

Doctor Patient Chat Solution

Parthiba is a Product Marketer, helping providers of the various industries like healthcare, education, etc., to elevate their conversation value with the help of powerful communication solutions to drive better communication experience.


  1. AvatarAngayar Kanni Reply

    Its a great post of doctor – patient communication software. There are lot of messaging software have in online currently. I have written top video conferencing solutions provider https://bit.ly/30SbNpJ

    I hope this software will helps to your readers.

  2. Avatarnikhilsapkota Reply

    Hello, Our client asked us to build a custom telehealth platform to help people from remote communities in Australia to get the health care they need during the COVID-19 pandemic. Our client would like to get a web platform for their doctor and a mobile application for the patient with Video Consultation Functionality included After doing a bit of research we cound your platform. We have a set of question our development team raised: What level of data security does your solution provide ? Is it possible to fully host the solution on our end and having our software team customize the product based on our client needs? What’s the license fees associated with your product? What functionalities would be included with your solution? – Are we fully able to re-skin / brand the platform with the branding of our client?

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